Help FAQ Delivery
Delivery
How long does delivery take?

Most parcels are delivered within 3 days after payment. You can see the approximate delivery time in the shopping cart before ordering, or the exact one after confirmation of the order by the seller.

What shipping methods are available?

The method and cost of delivery depends on the country of the seller and the type of goods you order. You can see the list of deliveries in the cart under the goods of each seller or in a product view.

Why are there multiple shipping costs in the cart?

ECOM is a marketplace. This means that you can order goods directly from different sellers at once, while the shipping cost and method will depend on the seller's products and settings.

My order is delayed, who should I contact for clarification?

In case of delays or ambiguities on the status of an order, you can use the "Chat with the seller" function that you will find in the order review. You can track the delivery status using the "Tracking" function or contact the delivery company for details. If the seller does not respond, feel free to contact our Business Angels team and who are always ready to resolve any situation.

I ordered a product with the seller's delivery, but still have not received the product?

Still have questions ?
Our Business Angels are happy to assist you
Customer support
Support is available from 10:00 to 17:00 CET