Returns & Refunds
FAQ

If you are not satisfied with the quality of the item, we provide a convenient return process for you, which gives you full control over the status of the application and fast and guaranteed processing. To return a product, use the "Return" function available from the order menu. You can return the goods within the period, stated in the conditions of the product. Please follow the return process and check your email for status updates.

Once the seller has acknowledged receipt of the return, the seller has 7 business days to inspect the item. After the inspection, the seller will either confirm your request or refuse, indicating the reason. After confirmation, your refund request will be created automatically and the refund will be made according to the general refund rules.

We process refunds the same day. Usually the return takes no more than 24 hours, however, depending on your payment method, can take up to 7 days.

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Customer support
Support is available from 10:00 to 17:00 CET